We look forward to answering your most frequently asked questions.
If your question isn't answered in the topics below, please don't hesitate to contact us via phone or email.
HOURS AND LOCATION
Shetler Fine Jewelers is open Monday through Friday from 10:00 a.m. to 5:00 p.m. and on Saturday from 10:00 a.m. to 5:00 p.m. Our store is located at 7373 Broadway, Suite 106, San Antonio, Texas, 78209.
SHIPPING
All domestic shipping is complementary and is sent via UPS 2nd Day or Overnight depending on value and timeline. Insurance and tracking are also included. Shetler Fine Jewelers is not able to take responsibility for delays caused by weather, the actions of the shipping company or circumstances beyond our control.
RETURNS
Shetler Fine Jewelers will accept merchandise for return only in unused, unaltered and saleable condition. Returns, exchanges, and/or store credit will be issued within 30 days of receipt and are subject to a 10% restocking fee. Returns must be made in the original packaging. Shetler Fine Jewelers reserves the right to refuse any returns. Items purchased online may also be returned to Shetler Fine Jewelers retail store with an original receipt or gift receipt. All sale items, special promotions, special orders, and trunk show items are final sale.
WARRANTY/GUARANTEE
When you make a purchase from Shetler Fine Jewelers, there is nothing more important to us than your peace of mind and complete satisfaction. In addition to our expertise and carefully curated inventory collection, we offer generous replacement and lifetime diamond trade in programs, as well as documented jewelry care and inspection. You may view our full guarantee here.
JEWELRY CARE
You may visit Shetler Fine Jewelers to receive complimentary cleaning of your jewelry. In between professional cleaning, we suggest soaking your diamond jewelry in a mix of warm water and a drop of dish soap for 5-10 minutes. Gently brush with a toothbrush, rinse in warm water, and wipe dry with a soft, lint-free cloth. Additional detail may be found here.
APPRAISALS
Shetler Fine Jewelers offers appraisals for your insurance, estate, and financial planning needs. Please contact a specialist at sales@shetlerfinejewelers.com or 210.826.0660 to schedule an appraisal. Additional detail may be found here.
REPAIRS
You may bring your items to Shetler Fine Jewelers or contact a specialist at sales@shetlerfinejewelers.com or 210.826.0660 for instructions. After an assessment is made, we will send you an estimate of cost and timing. Additional detail may be found here.
RESIZING
Each ring design is unique and while most can be resized some cannot. Please bring your jewelry to our store or contact a specialist at sales@shetlerfinejewelers.com or 210.826.0660 to discuss your specific needs.
FINANCING
Shetler Fine Jewelers offers specialized fine jewelry financing based on credit approval, as well as the option of splitting payments between cash, credit card, and financing. Additional detail may be found here.
CONFLICT FREE
Shetler Fine Jewelers guarantees our diamonds are conflict free. We require that all of our diamond vendors abide by the Kimberly Process set up in 2003 to prevent “conflict diamonds” from entering the rough diamond market and to ensure diamond purchases were not financing violence by rebel movements.
DIAMOND EDUCATION
Our Shetler Fine Jewelers specialists are experts artfully skilled in simplifying the daunting process of purchasing diamonds, gemstones, and fine fashion jewelry. However we believe an educated client is the best client. We invite you to take a moment to learn more about the 4Cs and find out about this universal language used in establishing the quality of any diamond, anywhere in the world. We hope it helps you to better understand exactly what you are about to purchase. And we look forward to guiding you further in your purchase. Additional detail on the 4Cs may be found here.
COVID-19 PROTOCAL
Our number one priority is the health and safety of our clients, community, and team. We closely monitor the situation and assess weekly. We are presently open and operating with normal business hours. For our client and staff safety, we require face masks and we encourage application of hand sanitizer upon visiting our store. For your convenience, face masks and hand sanitizer are offered complimentary. Should you desire a more socially distanced shopping experience, we also offer curbside pickup, home and office delivery, virtual shopping and styling, and one-on-one meetings in our private showroom, Prive'.
