Shetler Fine Jewelers is open Monday through Friday from 10:00 a.m. to 5:00 p.m. and on Saturday from 10:00 a.m. to 4:00 p.m.

Our store is located at: 7373 Broadway, Suite 106, San Antonio, Texas, 78209.

All domestic shipping has a flat rate of $35 and is sent via FedEx 2nd Day. Insurance and tracking are also included. Shetler Fine Jewelers is not able to take responsibility for delays caused by weather, the actions of the shipping company or circumstances beyond our control. A signature will be required upon delivery. An office location or a FedEx Office Print and Ship Center is recommended to ensure someone is available to sign.

Shetler Fine Jewelers will accept merchandise for return only in unused, unaltered and saleable condition. Returns, exchanges, and/or store credit will be issued within 30 days of receipt and are subject to a 10% restocking fee. Returns must be made in the original packaging. Shetler Fine Jewelers reserves the right to refuse any returns. Items purchased online may also be returned to Shetler Fine Jewelers retail store with an original receipt or gift receipt. All sale items, special promotions, special orders, and trunk show items are final sale. 

When you make a purchase from Shetler Fine Jewelers, there is nothing more important to us than your peace of mind and complete satisfaction. In addition to our expertise and carefully curated inventory collection, we offer generous replacement and lifetime diamond trade in programs, as well as documented jewelry care and inspection.

You may visit Shetler Fine Jewelers to receive complimentary cleaning of your jewelry. In between professional cleaning, we suggest soaking your diamond jewelry in a mix of warm water and a drop of dish soap for 5-10 minutes. Gently brush with a toothbrush, rinse in warm water, and wipe dry with a soft, lint-free cloth. To ensure the longevity of your jewels, it's best to store it in a jewelry box or an enclosed area where there are no other metals, as this could scratch your item or wear down the metal and its prongs.

Depending on the material used to craft your ring, it is a good idea to not wear it while performing any strenuous work - including exercising, working on your home or any other heavy labor; blows to the ring may bend its prongs, the ring itself and could even chip your diamond. Additionally, it is not a good idea to wear your ring while sleeping - due to the prongs potentially catching on the mattress fibers and either tearing the mattress or pulling a prong off.

You may bring your items to Shetler Fine Jewelers or contact a specialist at sales@shetlerfinejewelers.com or call or text us at (210) 826-0660 for instructions. After an assessment is made, we will send you an estimate of cost and timing. Additional detail may be found here.

Each ring design is unique and while most can be resized some cannot. Please bring your jewelry to our store or contact a specialist at sales@shetlerfinejewelers.com or call or text us at (210) 826-0660 to discuss your specific needs. 

Shetler Fine Jewelers guarantees our diamonds are conflict free. We require that all of our diamond vendors abide by the Kimberly Process set up in 2003 to prevent “conflict diamonds” from entering the rough diamond market and to ensure diamond purchases were not financing violence by rebel movements.

Our Shetler Fine Jewelers specialists are experts artfully skilled in simplifying the daunting process of purchasing diamonds, gemstones, and fine fashion jewelry. However we believe an educated client is the best client. We invite you to take a moment to learn more about the 4Cs and find out about this universal language used in establishing the quality of any diamond, anywhere in the world. We hope it helps you to better understand exactly what you are about to purchase. And we look forward to guiding you further in your purchase. Additional detail on the 4Cs may be found here.